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Frequently Asked Questions
Products
Our products are crafted from 100% GOTS-certified organic cotton, grown without harmful chemicals. What sets us apart is our commitment to low-impact production, zero plastic packaging, and our artisan-led printing techniques, like hand block printing. Every product is part of a smaller, slower process mindfully made to last.
We believe true luxury lies in integrity and intent. Our bed linens are made in certified ethical factories that uphold strict standards—but what defines Texaura is our direct involvement in design, detailing, and material selection. We use long-staple organic cotton, sateen weave for a naturally lustrous finish, and test every batch ourselves. This is affordable luxury that outlasts trends.
Yes. All Texaura products are made by adults in Fairtrade and GOTS-certified facilities with transparent labor practices. We also support traditional crafts through artisan partnerships & ensuring fair wages, dignified work, and the survival of ancient textile techniques.
Our Jaipur-based model allows us to design, develop, and source locally cutting out middlemen and offering refined products at a fraction of luxury retail prices. This is what we call attainable luxury: everyday essentials with heirloom-level quality.
We’re not just another bedding brand, we’re building a bed & bath ecosystem rooted in design harmony and responsible living. Where others sell thread count, we focus on thread quality. Where others chase trends, we refine timeless essentials. It’s comfort, consciously designed. Learn more about Texaura
- Machine wash cold with like colors
- Use mild, eco-friendly detergent
- Tumble dry low; avoid softeners
- Iron on warm if needed
We design our linens to soften naturally with every wash, aging gracefully over time.
Read the full care guide
Texaura exclusively uses 100% organic cotton certified by GOTS for environmental and social standards. Unlike “premium cotton” labels used loosely in the market, ours is traceable, chemical-free, and ethically grown. That’s why it feels better and lasts longer.
Know your cotton
Returns
We accept returns within 7 days of delivery for unused, unwashed items in original condition. We want you to love what you sleep in, but if it’s not quite right, we’ll help you make it right.
View our full Return & Refund Policy
Yes. If the feel, color, or design doesn’t meet your expectations, you can initiate a return within 7 days—no questions asked. We're here to make comfort effortless.
You have 7 days to return a product.
Simply email us at support@texaura.in with your order number. Pack the product securely with the invoice and ship it back. Once received and inspected, we’ll process your refund or exchange.
Read full return instructions
Payments
Texaura accepts the following forms of payment for online purchases:
- Visa (Credit/Debit Card)
- American Express
- MasterCard (Credit/Debit Card)
- Internet Banking
- UPI
When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance.
At this time, we only accept one form of payment per order.
Shipping
Once you place an order with us, we typically ship it out within 1-2 working days. From there, you can expect your order to arrive within 3-4 working days of shipment. For more details, check our Shipping Policy.
We offer free standard shipping across India on all prepaid orders.
We know how important it is for you to be kept in the loop on your shipment’s progress, which is why we provide you with a unique tracking number.
You will receive this number via email or SMS, allowing you to keep an eye on your delivery’s status from start to finish.
B2B & Wholesale
Yes, Texaura partners with hotels, interior designers, curated stores, wedding planners and corporate gifting programs across India. Whether you’re creating a luxury guest experience or a meaningful gift, we offer tailor-made solutions rooted in quality and sustainability.
Check-out our Partner Program
Explore all partner benefits and get started here: Texaura B2B Partnerships
Yes, we welcome global partnerships. Texaura collaborates with international retailers, boutique hotels, and conscious lifestyle brands seeking organic and ethically made bed and bath linens. To explore international wholesale, distributorship or custom collaborations, please send an email at pro@texaura.in and our team will get in touch.
Please reach out to us at pro@texaura.in with your company details and requirements. You can also fill out our B2B Inquiry Form