Shipping Policy
At Texaura, we prioritise a seamless and sustainable delivery experience for our valued customers.
Complimentary Shipping
- We offer complimentary shipping on all orders within India.
Order Processing & Delivery Timeline
- Your order will be processed and shipped within 1-2 working days of confirmation.
- Once dispatched, delivery is completed within 3-4 working days through our trusted logistics partners.
- You will receive a tracking number via email or SMS to monitor your order from dispatch to delivery. Rest assured, any updates or delays will be communicated promptly.
Address & Contact Details
- Please ensure that your shipping address and contact details are accurate at checkout to avoid delays.
- If you need to modify your address after placing the order, kindly contact us within 24 hours of order confirmation.
Missed Deliveries
- If the courier is unable to deliver on the first attempt, a re-delivery attempt will be made.
- Our delivery partners may contact you to confirm your availability before re-attempting delivery.
Sustainable Packaging
- Staying true to our values, we ship your orders using plastic-free, 100% recycled cardboard boxes. From our factory to your doorstep, every detail reflects our commitment to sustainability.
International Shipping
- For international orders, please contact us at support@texaura.in. Our team will provide personalised assistance with delivery options and costs tailored to your location.
- Please note: Customs duties and VAT may apply for shipments outside India. These charges are the responsibility of the customer. A valid phone number is required for customs to contact you regarding any applicable charges.
Shipping Restrictions
- We are unable to deliver to P.O. boxes or military addresses. A valid property address and local contact number are mandatory for successful delivery.
Customer Support
Our dedicated customer service team is always here to assist you. Feel free to email us at support@texaura.in for any questions or concerns.